UPGRADE OPTIONS of Farnham, www.upgrade.co.uk |
| Userbook.com - Free guestbooks This is a internet guestbook company that is really hopeless, you cannot create an account now, it says its closed, it seems to only work now and again, and when you use their send message form you never get a reply. I was going to say don't use them, but you cannot anyway, so why is this still on the internet?, as its a complete waste of space. I am looking for an alternative, as you want some sort of communication with them, these people just ignore you. Just looked at their web site july 2007, and it says its closing down, that comes as no surprise. Top of page |
| Virgin Media (ntl) This is to let all of you know just how bad the service is with them, before I go on, I would like to say that if it works and keeps working all is fine, but if anything goes wrong then the problems start, big time. It was in late 2006 when the problems first started, when going into their web site to create new emails, it would give a error "invalid cos domain" I told them about this and nothing was done about it, and it was well known on the web forums. I had a letter dated 25th October 2006, the first line was "We`ll get straight on to it" signed by a Ryan Pursey. After many emails of complaint and phone calls, still nothing was done to fix it. I then heard that ntl was being taken over by virgin media, so hoped then it would get sorted, "WRONG", I then noticed that I could not login to my dial up account, so I phoned, after a week nothing got done so I wrote to them again, Got a letter back on 5th April 2007, first line was "We`re sorry to hear your unhappy", signed by Ryan Pursey. After more emails of complaint, I got another letter dated 17th April 2007, the same as the previous letter, still nothing was done to fix the fault, after more emails and letters of complaint I got another letter on 22nd November 2007, no signature, just from customer support team. I now notice that not only not being able to login to my dial up account, I find emails in my broadband account that should not be there, so more emails and letters of complaint, then I get a call from a Peter Croster, who told me it would all be sorted out in a week, it was NOT, I then had to keep phoning him every week till I got fed up with all the lies. So more emails of complaint, I then got a letter dated 8th August 2008 signed by Alexa Collinson, after more weeks with still no sign of any fix I had to write yet another letter of complaint. This time I was called by a Mr Robert Norton and had to go through all the problems again, he said it would be sorted in a week, where have I heard this crap before?. Then over a week later he called again saying they were having problems and it would be fixed in another two weeks. It was not fixed, I then received a letter from Robert Norton on 1 September 2008 saying it had been done, It was not done. So yet again I had to write a letter of complaint, then on 5th November 2008 I had another letter not signed from the customer support team saying there would get back to me within two weeks, you guessed it, no one called and no sign of the problems being fixed. So more emails of complaint, then I got a letter dated 14th November 2008 signed by Alexa Colliinson saying we will be in touch within 7 days.. On friday 21 November 08 Got a call from them and had to tell them all over again the problems, was told they would call me back Monday 24th november, no one did. On 27th November 2008 I sent another email of complaint, On monday 1st Dec a call came in and the wife said I was not here, The next day 2nd Dec I got call again this time I was given yet more acuses and promised again that it would be fixed. On 9th dec still nothing have been done and yet another call came in while I was out, on 10th Dec nothing has been done except one of our emails had stopped working, I found that the password had been changed so had to change it back, I just cannot be messed about any longer, instead of calling me they should be fixing the bloody problems. Top of page |
| BVC Conservatories Having ordered one of their conservatories from a Wicks store on June 25th 2008 and having to wait until Tuesday August 19th 2008 for delivery, I find to my horror that there was no door frame, the delivery drivers assured me that this would follow in a few days, by Friday this had not arrived, and I had two chaps here doing the erection. Over the bank holiday they had got to the stage where the door frame was needed. On Tuesday 26th August, this is now a week since delivery, when it should have all been delivered, not just part of it, I phoned to find out where the door frame was, and was told by the person who answered the phone that the customer service was busy, so I asked for someone to call me back, she said that they may do but don’t know when, this is not the way you talk to customers, I tried again an hour later and was left hanging on the phone listening to music for over an hour, this is a disgrace. I then sent emails to them, and was not replied to, I then phoned the Wicks store where we had done the purchase and told them the problem, and he said that he would try and get the matter sorted. About 2 hrs later I got a call from BVC, and the person said there has been an internal goof up and she was looking into it, I said I was not interested in your internal goofs, I want to know when I will get the door frame, she said that she did not know, there was no apology, just seems that they have no interest once you have paid the money. On Wednesday 27th August 2008 I tried to call again, and yet again was told that we are too busy, I said I must be called back today, and I was not. I have sent more emails and yet again have had no replies. This is really disgusting service and beyond believe. On Thursday 28th at about 10.30am I received an email in answer to the many that I had sent days before saying, quote “Just to inform you I have printed off your e-mail it is now with our escalation team. Someone will be assigned to order you a new frame and look into the situation”, unquote. I replied saying, that I did not want to order a new door frame, I just want the one that we should have received on the 19th Aug with the conservatory that we had already waited two months for. As yet at 2pm, no response from them at all. On Friday 29th august I received a phone call and was told that the door frame would be here on Monday 1st Sept or Tuesday 2nd Sept. Monday 1st Sept came and went with no indication of when this item was due to arrive, another day of waiting in. Tuesday 2nd Sept at 12 noon and I have had to phone yet again to see why this door frame has still not arrived and was told yet again that its going to be looked into, so yet another wasted day, just how many more times am I going to be told that its being looked into, all I need is this door frame, that should have been here when the conservatory was delivered. I have really had enough of this farce now, so I had to drive to the Wicks store and see what they can do to sort this out, he got on the phone and now I am told Thursday 4th, now two more days wasted, and at more expense to me. On Wednesday 3rd Aug I got a email from Clare Jewitt which read “Just to inform you the original order was lost, we have re-raised the picking ticket and your order will be dispatched on Thursday via nightfreight”. It is beyond my understanding how this company can be so useless and disorganized. It is beyond my understanding how your company can be so useless and disorganized. O`h well, as I suspected, waited in all day Thursday 4th sept and still no delivery, more lies from them. On Friday 5th Sept had a call from Lisa, asking what colour the door seals were, I told her that they were grey and told her that two people had already asked that a week ago. And now she told me that I wont get it until Monday 8th Sept. I also said that why did you tell the Wicks manager on Tuesday 2rd sept that it would be here Thursday, and why did I get a email from Clare Jewitt telling me Thursday as well. As you can see, its all lies, when she said let me explain, I just hang up, I just don’t need another bunch of lies and crap from this company. I then had to call the Wicks manager again and tell him that they had lied to him aswell, he said he was going to get on to them again, so the saga continues: Monday the 8th September at 11.15am, no word from them on the delivery time, another day of, waiting in. Called the Wicks store at 11.25 and spoke to the manger again, he said he would call them, then call me back, 2.30pm and still no call from Wicks or BVC. At 2.40 the wife phoned regarding the email of the 3rd Sept, was kept waiting on the phone for just over 9 minutes, then was told they would call back, at 3.45pm they called back and we were told delivery in 2 to 3 days, so that’s half of this week wasted again. On Tuesday 9th Sept at 8.15am we had a call from the Wicks manger to say it would be here today, I don’t believe it at all, but I said to him if I had any calls from BVC or the delivery people I would let him know. Today is 3 weeks since the delivery of the conservatory, just un-believable. We can’t believe it but at approx 11am it has at last been delivered, so called the wicks manager and told him. We think this has been really disgusting and are very reluctant to buy from wicks again, even though it’s not entirely their fault. Top of page |
| Choiceful.com I placed a order with this company on 25th November 2010 for 8 pulley wheels, on 30th November I received just 3, so I contacted them and was told that the others would be posted on the 3rd December 2010, they were not, so another email was sent and I was told they would be sent on 10th Dec 2010, sent a email on 12th December to see if they had been sent and to find out why I have had the same promises for two weeks. On 14 December 2010 still no items have arrived, sent more stiff emails to see what excuses there are now. 15th December, I am so fed up in not getting a reply from this shower, I sent about a dozen emails telling them to cancel the order and get the money back into my credit card immediately, late afternoon on 15th I received a email saying I will get them in two to three day, do they really think that I am that stupid?, so I replied saying just carry out my instructions from my previous emails and cancel the order and refund my money, why don't these idiots listen?. At 10.15 on the 16th Dec I had a phone call from them, think it must have been from India as I could only just understand what was said, but from what I could make out they will refund my money, will wait and see on that, and they said to send back the received item, its just a joke, I have not received it, they just don't have a clue do they. if it did ever turn up then they would be waiting a while for me to send it back, that's for sure. On 17th December they refunded £10.40 back which means I paid postage and VAT on just 3 items when it should have been 8, so I have been done. I will never go near these twats again. Be warned. Top of page |