Shared Parenting Information Group (SPIG) UK

Thinking about Webhosting?

Read about our problems with OneandOne (1&1)...

You may have wondered why we no longer have the domain spig.info

The service was withdrawn without warning by our (former) web host 1&1, and they are threatening us with legal action of over GBP 100 to terminate the contract or restore our domain.

It seems that when they came to deduct their fee (GBP 10.56) from our credit card account, they found we had not updated the expiry date. What happened then is quite alarming:

• They did not inform us of the problem and so did not give us the opportunity of rectifying it.
• Without warning they withdrew their service by locking our account on 3 December 2004.
• They did not inform us that they had withdrawn their service.
• It was only on 31 January 2005 that we discovered our domain was 'down' and contacted 1&1 to find out what the problem was.
• There was no apology - just a demand that we pay for the two months that they had withdrawn their service.
• We decided we did not wish to continue with a webhost that acted in such an inconsiderate way, and we instructed them to terminate our contract, but they would not do that unless we jumped through some hoops and paid for the service they had not provided.
• Then without warning 1&1 passed our 'debt' on to BFS finance debt collection service who gave us less than a week to settle the matter before they passed it on to SMITHs - a law firm who threaten court action.

Don't just take our word for it - look at GrumbleText

Last updated - 27 May 2006