This question is becoming more frequently asked; usually at the wrong time, when
a problem with a carpet has come to light.
TOO late...
I believe that the client should receive this information when an estimate is given as a
formality.
It should be made incumbent on the carpet suppliers to ensure this information is on their
samples especially if they consider it part of the wear and tear properties of their
carpet.
The following is generally accepted in the trade. 
UPRIGHT VACUUM CLEANERS
With a rotary brush action
All cut pile carpets and cut and loop pile.
E.g.. Axminsters. twist. Velvet. Wilton.
Shadow. Sculptured styles.
The brush action helps to raise the pile as well as brushing out and removing foot and
air-borne soil.
CYLINDER
VACUUM CLEANERS
With suction only action should be used on
All Loop pile and shag pile carpets
e.g. Cords. saxony. long pile styles or you could end up with an effect similar effect
to brushed nylon on the surface.
There are one or two new makes of vacuum cleaners that appear to go against this rule.
If in doubt ask the shop providing the cleaner
for something in writing stateing it is suitable for your particular carpet. (if you can).
I believe it is ultimately their responsibility to provide the correct machine fit for the
purpose for which it will be used.
After all their £200 + sale could assist in the partial destruction of £2000 +
of carpet.
The old saying most of us remember:-
Beats as it sweeps.
May now not be as true as it once was.
Too much beating on some carpets will have a detrimental affect on the wear and tear of
the pile.
The improved suction and brush technology has come a long way since those days.
Practical Hints
Whatever equipment you use.
Make sure that you start with an empty dust
container.
Check that your cleaner is adjusted to the
height of the pile.
Don't rush...- the cleaner will do its job
more effectively if it passes over the carpet slowly.
You can get away with a light vacuuming
during the week, but your carpet will suffer in the long run unless it gets a thorough
clean at least once a week. Each area should get between five and seven strokes - slowly -
to ensure that soil and grit gets extracted.
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being used?
